Digital products
SipForge AI sells digital, AI-generated brand systems and related creative outputs (for example Brand Spark previews and paid Craft / Reserve / Prestige deliverables). There is no physical goods return process.
AI output varies by design
Brand generation is non-deterministic. Names, visuals, copy, and other creative elements can differ between runs even with similar inputs. Variation between generations is expected product behaviour, not a defect, and is not by itself grounds for a refund.
When refunds may be considered
- A confirmed payment was taken but the purchased generation pipeline failed to deliver outputs due to a platform fault on our side.
- A clear duplicate charge for the same purchase.
- Other exceptional cases at SipForge's reasonable discretion.
When refunds are generally not available
- You dislike a particular creative direction, name option, or aesthetic after a successful generation completed.
- Outputs differ from a previous run — AI creative variation is inherent.
- You change business plans after delivery of digital assets.
- Issues caused by incorrect or incomplete inputs you provided.
- Third-party trademark, domain, or regulatory outcomes that differ from automated screening signals (those checks are not legal opinions).
Free tier
Brand Spark free previews are provided without charge. There is nothing to refund for free usage, though we still welcome product feedback.
How to request a refund
Email support@sipforge.ai with:
- The email used for purchase / account.
- Approximate purchase date and amount.
- A short description of the issue (and project ID if available).
We aim to review requests within a few business days. Approved refunds are returned to the original payment method via Stripe.
Consumer rights
Nothing in this policy limits mandatory rights that cannot be waived under applicable consumer law in your jurisdiction.